The consumer is responsible for all and every action and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments. If the dog presents any illness they will make the company aware immediately.
The consumer is requested to fill out a registration form (DOWNLOADABLE OFF OF WEBSITE). No form then we reserve the right to cancel your dogs business with us whilst holding 50% of funds for cancellation.
The consumer accepts full liability for any loss or damage caused by their dog whilst being walked. The consumer is financially responsible for any loss or damage to property whilst your dog is boarding. Dog Days Out Walking are not held accountable for vet fees or third party claims whilst your dog is in our care.
The consumer is to make full disclosure of any quality, characteristic or behavioural problems which might make your dog not suitable for walking or home boarding; including behavioural or health problems, antisocial behaviour; including aggression, incontinence or lack of house training and excessive loud barking or whining. Any aggression towards other dogs or children will not be permitted. Failure on the part of the consumer to disclose any matter which might render owner’s dog unsuitable for walking or home boarding will be deemed a material omission amounting to a fundamental breach of our agreement with a 50% cost incurred.
We make every effort to contact the consumer in the event of an emergency. We reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by The Dog Walker.
Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, we would like to remind customers that payments are due at the beginning of your dogs allotted time with us. We as a company reserve the right to impose a £10 initial late payment fee if a payment is more than three days overdue, then £5 charged on a daily basis from the fourth day until payment is received in full.
Should Dog Days Out Walking cancel at any point before stay, all funds will be returned to customer within 5 working days.
All complaints will be initially answered within 24 hours and fully resolved within 5 working days.
All bookings will incur a 50% cancellation fee should said booking be cancelled within 72 hours of start date.
Walking: We ask you to give as much notice as possible regarding your booking. We are fully insured and have the ability to walk up to 6 dogs per person. We will also take a maximum of 5 dogs per night for boarding and or day care. We will only walk your dog on a 121 basis should this be requested in advance. Dogs are allowed off of leads at owner’s discretion. Should any accident take place while on walk this is down to he responsibility of the owner.
Walks are based on a one-hour rate. This can fluctuate due to the collection of other dogs and the return of dogs. Your dog may be with us for up to 3 hours but will receive a one-hour walk.
All walks are based over an hour. This is subject to change depending on weather conditions. Other circumstances may lead to change. We reserve the right to do so at any given point in time.
Boarding costs are based over a 24-hour period. Should you wish to pay cash on the day we will require a 50% holding deposit in advance. All payments made online will be the full payment.
Dog’s boarding must come with their own food, as we understand all dogs have different dietary requirements.
Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for The Dog Walker to attend. In adverse weather conditions please understand that we are still open and may be slightly delayed.
Should any delay present itself the dog walker will make every effort to contact the customer to make them aware.
PLEASE MAKE SURE THAT YOU DOWNLOAD OUR REGISTRATION FORM AND FILL IT OUT TO THE BEST OF YOUR KNOWLEDGE. WE UNDERSTAND THAT SOME DOGS MAY BE RESCUE AND YOU MAY BE UNAWARE OF THEIR FULL HISTORY BUT EVERY BIT OF INFORMATION YOU HAVE MUST BE PROVIDED.
A 50% DEPOSIT IS REQUIRED FOR ALL BOOKINGS IN ADVANCE. SHOULD YOU WISH TO CANCEL WE WILL REQUIRE 72 HOURS NOTICE. SHOULD THIS NOT BE ADHEARED TO WE RESERVE THE RIGHT TO KEEP THE 50% DEPOSIT.